Key Account Management

Das Praxishandbuch B2B



Wie können Sie KAM optimal anwenden? Dieses Buch bietet bewährte Ansätze, Werkzeuge sowie aktuelle Best Practices für die erfolgreiche Bearbeitung Ihrer werthaltigsten Kunden.

€ 39,99 Versandkostenfrei.

Background and Benefits

Markets are more dynamic and demanding than ever. Customers have access to substancial information, an almost perfect market transparancy. Suppliers and their product alternatives are numerous. Customer loyality is elusive, the willingness to change suppliers high.

To attract new customers as well as to develop exiting ones your company needs to deliver top-performance in serving your customers. Customer requirements are the measuring stick for your success, customer satisfaction the prerequisit for sustainable company profits. This is what customer orientation is all about. It is the basis for strategic decisions, strucutures, ressource allocation and finally company value. Because only loyal customers create lasting value!

We offer trainings, consulting and coaching in Key Account Management, Leadership and social competencies.

Languages: German, English, Spanish and Dutch.

Interested?

We would like to provide you with extended information concerning our services. Please contact us by phone +49 2163 5771988.